Create greater awareness regarding Right to Public Services directs State RTS commision to MCGM

Mumbai, 11th June : The Chief Commissioner for Right to Public Services Shri Swadheen S. Kshatriya has directed MCGM that Public Services notified under this Act must be provided online to the Citizens in a transparent, time bound and efficient manner. The information regarding notified services; time period within which it has to be provided, Designated Officer who will provide the service, First Appellate Authority and Second Appellate Authority must be displayed on the notice board in every office at a prominent place. These directions were given during the meeting held in the Office of the Commissioner on10th June, 2019 in which Additional Municipal Commissioner (City) – Shri A. L. Jarhad, Additional Municipal Commissioner (Eastern Suburbs) – Shri Vijay Singhal, Additional Municipal Commissioner (Western Suburbs) – Dr. Ashwini Joshi, Director (Municipal Administration) – Shri M. Sankaranarayanan, Officers of Urban Department, Information & Technology Department and Mahaonline participated in this meeting.

During this meeting it was pointed out that MCGM has notified 58 services under this Act, out of which 47 services are provided online and 11 services are available offline. The Chief Commissioner directed that the 11services must also be provided online. MCGM officials confirmed that all notified services shall be provided online very soon.

MCGM has 24 Citizen Facilitation Centre (CFC) in all the wards and one at the MCGM Head Quarter where services are provided. In addition to these 25 CFCs, there are 320 Aaple Sarkar Seva Kendra in MCGM area, which are also providing Public services. Chief Commissioner instructed that MCGM may examine whether notified services can be provided through the Aaple Sarkar Portal and Kendras.

In order to create awareness amongst citizens regarding their right to Public Services, the Chief Commissioner directed that extensive publicity and awareness campaign must be undertaken. Regular training to all the Officers and Staff regarding the provisions of the Act and Technical aspects of providing Public Services online must be undertaken. Citizens have a right to file an appeal in case the service is not provided within the stipulated period or it is rejected for reasons which are not justifiable. The Chief Commissioner directed that the facility for filing appeal should also be made available online.