State Bank of India (SBI) will give priority to improve services at branch level

Pune, August 18, 2019 : Government of India has designed a bottom-up consultative process to generate ideas and review performance of Public Sector Banks and their alignment with national priorities.

The First Stage of the process was conducted by the Regional Business Office of SBI of Pune City, Pune West and Pune East at different locations on 17th and 18th August 2019 by involving branches within their jurisdiction. This was first of its kind consulting where the branches were themselves asked to review their performance, deliberate on the issues before the Bank, ideate on future strategy and the way forward. The meet focused on major themes such as the ways and means to increase credit to various sectors of the economy (MSMEs/Exports/Retail/Agriculture), creating enablers to move towards $5 Trillian economy, enhance use of technology to bring about innovation (digital payments) based on inputs provided by various domain experts.

Deliberations also focused on making banking citizen-centric as well as more responsive to the needs and aspirations of all stakeholders including senior citizens, farmers, small industries, enterprises, youth, students and women.

G. Ravindranath, Chief General Manager (Maharashtra Circle) addressed the audience in this meeting. Akash Gupte, Regional Manager, Pune West, Rajendra Kumar Nehara, Deputy General Manager Pune I, Prasad Barje, Director, State Bank Institute of Learning and Development, ManishChandra, Regional manager Pune East, Vipul Agrawal, Regional Manager Pune City were present.

The Meet also reviewed the performance of branches and their alignment with national priorities in the areas of credit support to Infrastructure, Farm, MSME, Exports & Retail sectors, Green Economy, Swachh Bharat, Financial Inclusion and Women Empowerment, DBT, Less cash/Digital economy, Ease of Living and Corporate Social Responsibility.

As a result of the consultation, many implementable and innovative suggestions came up as to how PSBs in general and our Bank in particular, may improve their performance and what the roadmap for the future should be.

The suggestions were collated and have been sent to the zonal level for further discussions at the SLBC/State level, along with comparative performance assessment of the branches under each Region. After the SLBC level, final consultation will be held at the national level to compare both intra and inter-bank performances and to finalize the suggestions regarding the way ahead for implementation across PSBs.

This consultative process has resulted in a renewed sense of involvement and purpose down to the branch level and the Bank is geared up towards implementing the roadmap for the future, improve its performance and align itself to national priorities so that it may fulfill its mandate of partnering the Indian growth story.