Max Life Insurance appoints Navendu Pandey as Executive Vice President – Quality, Service Excellence and Innovation

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New Delhi, October 30, 2018: Max Life Insurance Ltd., one of the leading life insurers in India, has appointed Navendu Pandey as Executive Vice President- Quality, Service Excellence and Innovation of the Company. He will be based at Max Life’s corporate office in Gurugram and will report to V. Viswanand, Senior Director and Chief Operation Officer.

In this role, Navendu will be responsible for strengthening the Quality & Service Excellence culture in the Company by driving the implementation of “Max Quality System”. He will be driving initiatives to enhance process quality by implementing business process management, embedding knowledge management, kindling & anchoring innovation, focusing on areas of growth and improving cost efficiency. He will also be leading the effort on enhancing the quality of customer experience by championing ‘Voice of Customer’ initiatives across teams. In addition, he will lead a team to provide internal consulting support in business transformation initiatives, such as operational excellence programs.

Navendu has over two decades of experience across customer services, banking & financial services and Human Resource benefits administration. Prior to joining Max Life Insurance, he has worked with leading firms such as HSBC, Deutsche Bank, Genpact, Aon-Hewitt, Mercer, Tata Motors and Sutherland Global Services.

Speaking on the appointment, V. Viswanand, Senior Director and COO, Max Life Insurance said, “We are delighted to have Navendu on board. He will help us build on our existing foundation of quality, service excellence and innovation. Given Navendu’s dynamic experience, we look forward to leveraging his expertise to drive our focus on creating superior customer experience, quality and innovation.”

Commenting on his appointment, Navendu Pandey,said, “I am delighted to join Max Life Insurance, one of India’s most admired brands with a remarkable heritage. I am excited to work with the team here and look forward to driving service excellence and innovation and setting industry benchmarks.”

Navendu Pandey is an alumnus of the Indian Institute of Management, Bengaluru, and is a Post Graduate in Mathematics from St. Stephen’s College, Delhi.

About Max Life Insurance Co. Ltd. (www.maxlifeinsurance.com)

Max Life Insurance, one of the leading life insurers in India, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is a part of the Max group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance group, which is amongst the leading insurers in the world. Max Life Insurance has a vision to be the most admired life insurance company by securing the financial future of its customers. Max Life Insurance offers comprehensive long-term savings, protection and retirement solutions through its high-quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 18 years, Max Life Insurance offers superior investment expertise. The company has a strong customer-centric approach focused on need-based sales and quality service delivered through its superior human capital.

During the financial year 2017-18, Max Life Insurance achieved gross written premium of Rs. 12,501 crore and had sum assured in force of Rs. 5,11,541 Crore. As on 31st March 2018, the Company had Rs. 52,237 crore of assets under management (AUM) and a share capital including reserves and surplus of Rs. 2,689 crore. The Company has more than 32 lakh customers serviced by its 10,226 employees and 54,791 agent advisors through 210 offices across the country.