MahaRERA Resolves Nearly 7,000 Homebuyer Complaints in 2025, Sets Record Disposal Rate

Mumbai, 16th March 2026: The Maharashtra Real Estate Regulatory Authority (MahaRERA) resolved 6,945 complaints in 2025 against 5,073 grievances filed during the same period, achieving a record disposal rate of 137%.

Between January and December 2025, MahaRERA cleared more cases than were registered, largely due to efforts to prioritise the disposal of long-pending complaints. The authority has also initiated the hearing process for most recently filed cases within a few months of registration, providing relief to aggrieved
homebuyers.

Officials said MahaRERA has been consciously and systematically working to clear older complaints while simultaneously addressing new ones. On average, around 5,000 complaints are filed every year. Currently, about 6,000 complaints remain pending; however, except for those filed in the last couple of months, hearings for most of the cases have already begun.

MahaRERA was established in May 2017 to regulate and promote the real estate sector while protecting the interests of homebuyers. During the first seven years of its functioning, 23,854 complaints were filed, of which 14,902 were disposed of, resulting in a disposal rate between 50% and 70%.

In the past two years, however, the complaint resolution rate has increased significantly. A total of 10,235 complaints were filed during this period, while 13,003 cases were disposed of, pushing the average disposal rate to 127%.

Homebuyers often invest their lifetime savings to purchase a house, but several issues may arise in housing projects, including delays in possession, substandard construction quality, or the absence of promised facilities and amenities. In such situations, MahaRERA is mandated to safeguard the interests of homebuyers and ensure that complaints are addressed promptly.

MahaRERA Chairman Manoj Saunik, along with Member-I Mahesh Pathak and Member-II Ravindra Deshpande, initiated measures to accelerate hearings and clear the backlog of cases. As a result, the authority recorded a higher disposal rate in the last two years.

In 2024, MahaRERA received 3,868 complaints and disposed of 4,775 cases, achieving a disposal rate of 123%. In 2025, while 5,073 complaints were filed, the authority disposed of 6,945 complaints, pushing the disposal rate to 137%.

Year-wise data
2024
Complaints filed: 3,868
Disposed of: 4,775
Disposal rate: 123%
2025
Complaints filed: 5,073
Disposed of: 6,945
Disposal rate: 137%

Two-year average disposal rate: 127%
MahaRERA has also set a broader goal of minimising complaints by ensuring timely project completion. To achieve this, the authority has strengthened scrutiny during the project registration stage.

Before granting registration, MahaRERA now rigorously evaluates the legal, financial and technical aspects of proposed real estate projects. For this purpose, three independent groups have been established to examine these parameters in detail. A MahaRERA registration number is issued only after all prescribed provisions are fulfilled.

The authority said its aim is to ensure that homebuyers’ investments remain secure and that disputes are minimised in the future. It has also urged buyers to carefully read and understand all project-related documents before signing any agreements.