Pune Citizen Builds AI-Powered Platform Sushaasan.in to Connect Citizens and Government Over Civic Issues

Reported by Shoaib Tadvi
Pune, 6th October 2026: A Pune-based entrepreneur has developed Sushaasan.in, an AI-powered civic grievance platform aimed at bringing citizens, government officials and elected representatives onto a common platform to address everyday civic issues such as potholes, garbage, drainage, road conditions and greenery.

Powered by India’s Sarvam AI, Sushaasan.in seeks to make civic complaints easier to report, organise and track while creating a public transparency mechanism through which citizens can follow the status of issues raised in their neighbourhoods.

The platform was founded by Harsh Sonavane, who described Sushaasan.in as his first venture and explained that the idea emerged from a question about how the resources, planning and precision used for major events in Pune could be applied to solving everyday civic problems throughout the year.

From a three-month-old idea to hundreds of civic complaints

According to Sonavane, Sushaasan.in began as an idea around three months ago.

Explaining the thought behind the venture, he said, “If Pune could spend around ₹115 crores to prepare 135 km of road and make the city look beautiful for a 5-day international cycling event to gain fame, then what’s the most sophisticated way to bring that same energy, money & precision to solve all the boring stuff like potholes, garbage, drains, everything, for 365 days?”

Sonavane said that the platform has since collected 836 real citizen complaints across 33 wards in Pune and converted them into structured, actionable briefs.

According to figures shared by the founder, the system has generated 345 actionable plans, representing ₹9.23 crore in identified tax-money fixes. He further said that 492 solution briefs have been sent directly to ward officers and corporators.

Some ward officers, according to Sonavane, are also piloting the system and using it in their daily work.

What is Sushaasan.in?

Sushaasan.in is designed as a technology layer between citizens and the government for handling civic grievances.

Sonavane describes it as a transparent platform that works like an AI-powered collaborative workspace for both citizens and government, allowing large numbers of civic complaints to be consolidated, organised and converted into actionable information.

Instead of keeping complaints scattered across individual government portals, social media posts, phone calls, follow-ups and news reports, the platform aims to bring information together and present it in a structured format.

The system converts citizen complaints into solution briefs, which can include:

Estimated cost of resolving the issue

Expected timeline

Priority score

Possible root causes

Information gathered from social media

Identification of affected parties

Recommended resolution strategy

Ward-specific information

The objective is to give government officials a more structured understanding of the problems being reported by residents.

AI simplifies the process of filing complaints

One of the key features of Sushaasan.in is its focus on reducing the friction involved in reporting civic problems.

Instead of requiring citizens to fill lengthy forms or navigate complicated bureaucratic processes, the platform allows users to describe their problem using voice or text.

The platform supports complaints in Marathi, Hindi and English, according to the information shared by its creators.

The AI infrastructure then processes the information and converts the complaint into a structured brief that can be directed towards the relevant ward officer.

The system is intended to process a large volume of complaints and organise them according to wards, allowing authorities to see clusters of problems and potentially identify recurring civic issues.

Public transparency dashboard

Another major component of Sushaasan.in is its public transparency dashboard.

The idea is to provide a common space where citizens, government officials and elected representatives can view the status of civic complaints.

This is intended to address a common problem faced by citizens: after filing a complaint, they may not know what happened to it, whether it reached the concerned authority, whether any action was initiated or when the problem is expected to be resolved.

Through the dashboard, Sushaasan.in aims to make the progress of complaints more visible and trackable.

The platform also encourages citizens to use #Sushaasan when posting about civic problems on social media.

According to the platform’s description, Sushaasan can identify such posts and display relevant civic issues on its public transparency dashboard, allowing people to see whether and when an issue is addressed.

Creating an escalation layer for civic grievances

Sonavane believes that Sushaasan.in can address a gap in the existing civic grievance process.

He compared the process with customer-service systems used by private companies, where consumers can escalate an unresolved problem through multiple stages.

“When you have a delivery problem with a company like Amazon, you can escalate your issue step by step until it’s resolved. In contrast, civic issues in India, such as a pothole outside your home, typically involve only one step: filing a complaint with the local authority,” Sonavane said.

According to him, if the civic complaint remains unresolved for weeks or months, citizens often move to social media and publicly raise the issue.

He described this as a gap between filing an official complaint and publicly escalating the matter.

Sushaasan.in aims to function as an additional escalation layer, making the process visible and trackable while connecting complaints with official grievance channels.

Connecting with official grievance systems

The platform’s infrastructure is also intended to connect with official grievance channels and applications.

According to Sonavane, Sushaasan can help push complaints towards relevant official systems on behalf of citizens and on a priority basis, while maintaining visibility of the escalation process.

The broader objective is to reduce the need for citizens to repeatedly follow up with different authorities and instead create a structured trail showing where a complaint stands.

From blame game to collaboration

Sushaasan.in’s stated approach is not limited to identifying problems or criticising authorities.

The platform presents itself as an attempt to encourage collaborative problem-solving between citizens and government.

According to its creators, the transparency mechanism is intended to create accountability on both sides: citizens can raise and document genuine civic concerns, while government officials and elected representatives can have access to structured information about the problems requiring attention.

The initiative’s message is: “Let’s come together to build solutions.”

The platform argues that collaboration between citizens and government can help address civic problems more constructively than repeated blame-game disputes on social media.

A platform for 365-day civic monitoring

The original idea behind Sushaasan.in was to question whether the energy and resources mobilised for major events could also be applied to the everyday problems experienced by residents.

Rather than focusing on civic improvement only during major events or special campaigns, the platform aims to create a system that can operate throughout the year.

Its focus includes everyday problems such as:

Potholes | Garbage | Drainage | Roads | Greenery | Other civic grievances

By collecting complaints continuously and organising them ward-wise, the platform seeks to create an ongoing database of civic problems and possible solutions.

Founder invites government and social-impact stakeholders

Sonavane said the platform is part of what he sees as a wider change in civic participation in India, particularly with increasing involvement from younger citizens.

“Today, India is undergoing a massive shift in civic sense, driven by Gen Z in huge numbers, and Sushaasan.in is a contribution to that change,” he said.

He has invited people working in government, civic policy and early-stage social-impact initiatives to engage with the project and explore possible collaboration.

Sonavane said people interested in the initiative can connect with him through LinkedIn or contact him at [email protected].

With its AI-based complaint processing, ward-level solution briefs, public transparency dashboard and integration with official grievance channels, Sushaasan.in is positioning itself as a civic technology platform aimed at bringing citizens and government onto a common system for identifying, escalating and tracking Pune’s everyday civic problems.