Domino’s Pizza introduces “Zero Contact Delivery” in India

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March 19, 2020: Domino’s Pizza, the market leader in chained pizza segment in India, has introduced “Zero Contact Delivery” across all its 1325 restaurants in the country. This service will allow customers to receive their order without coming in contact with the delivery staff. This feature has been introduced as an additional precautionary measure to ensure the safety of both customers and the delivery staff.

To avail the Zero Contact Delivery service, customers need to use the latest version of the Domino’s app and select “Zero Contact Delivery” option while placing an order. Once the Safe Delivery Expert arrives with the order, (s)he will place it in front of the customer’s door in a carry bag before moving back to a safe distance.The Safe Delivery Experts will wait to ensure that it has been collected.The new service is applicable for all prepaid orders made through the app. In addition to the new service, Domino’s is ensuring that all its employees are complying with the hygiene & safety protocols in each of its restaurants.

Commenting on the initiative, Mr. Pratik Pota, Chief Executive Officer & Whole Time Director, Jubilant Food Works Limited said, “In these difficult times, we have put in place even more stringent hygiene and sanitation protocols in our stores and for delivery. All delivery staff are company employees who have been hired after being health checked. In addition, we have today launched Zero Contact Delivery. Customers can place an online order through the Domino’s app, ask for Zero Contact Delivery and pay digitally. We will then deliver the Domino’s pizzas to customers without any physical contact with our guests. Customer and Employee safety is our No.1 priority and we are taking all measures towards that.”

Domino’s Pizza India ensures:
• All Safe Delivery Experts are company employees and are required to undergo a mandatory health screeningas per company policy
• Temperature screening is being carried out every day for every employee before they enter the restaurant If temperature exceeds
normal, (s)he is requested to go home and return once fully recovered
• All employees are following a 20 second hand wash and sanitation protocol every hour
• Safe Delivery Experts are wearing face masks as a precautionary measure
• All restaurants, delivery bikes, delivery bike boxes and pizza delivery hot bags are being sanitized every 4 hours
• All employees are adopting safe food handling practices as per FSSAI guidelines and best practices
• All Pizzas are baked at 245 degrees Celsius and are safe for consumption