J.D. Power Honors Highest-Ranked Performers in Customer Satisfaction at India Awards Event

SINGAPORE: 14 Feb. 2018 —J.D. Power recognized the highest-performing automotive, two-wheeler, tractor and tire brands in its 2017 India customer satisfaction studies at an award ceremony held in New Delhi yesterday evening.

Senior executives from automotive companies and leading media outlets in India attended the ceremony, where Darren Slind, Vice President South Asia, ASEAN and Oceania, J.D. Power Singapore and Jacob George, Vice President and General Manager, J.D. Power Asia Pacific presented awards to brands that ranked highest in J.D. Power studies in special recognition of their contribution to customer experience excellence.

“This evening is an opportunity to recognize the outstanding achievement of being ranked highest in customer satisfaction,” said Slind. “The awards demonstrate an unwavering perseverance and commitment to enhancing customer satisfaction in a challenging and competitive market.”

As the trusted symbol of the Voice of the Customer, J.D. Power awards help companies enhance consumer consideration and ensure their brands stand out from the crowd. The research is conducted through an entirely independent process that is funded by J.D. Power, which is critical to the company’s unbiased position. Study results are based solely on the opinions of verified vehicle owners.

Award Recipients for J.D. Power India Syndicated Studies

2017 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
• Highest Customer Satisfaction with Original Tires—Ceat

2017 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study
• Highest in Dealer Satisfaction among Manufacturers of Passenger Vehicles (seven consecutive years)—Toyota
• Highest in Dealer Satisfaction among Manufacturers of Two-Wheelers—Royal Enfield
• Highest in Dealer Satisfaction among Manufacturers of Commercial Vehicles—Mahindra

2017 India Vehicle Dependability Study (VDS)
• Most Dependable Compact Car—Hyundai i10
• Most Dependable Entry Compact Car—Maruti Suzuki Alto 800
• Most Dependable Upper Compact Car—Honda Brio
• Most Dependable Premium Compact Car—Hyundai i20
• Most Dependable Entry Midsize Car—Toyota Etios
• Most Dependable Midsize Car—Honda City
• Most Dependable MUV/ MPV—Toyota Innova
• Most Dependable SUV—Ford Ecosport

2017 India Sales Satisfaction Index (SSI) Study
• Highest in Sales Satisfaction among Mass Market Brands—Mahindra

2017 India Customer Service Index (CSI) Study
• Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands—
Hyundai
• Highest in Customer Satisfaction with After-Sales Service among Luxury Brands—Mercedes-Benz

2017 India Initial Quality Study (IQS)
• Highest Ranked Entry Compact Car in Initial Quality—Maruti Suzuki Alto 800
• Highest Ranked Compact Car in Initial Quality—Maruti Suzuki Wagon R
• Highest Ranked Upper Compact Car in Initial Quality, in a tie—Hyundai Grand i10
• Highest Ranked Upper Compact Car in Initial Quality, in a tie—Ford Figo Next Gen
• Highest Ranked Premium Compact Car in Initial Quality—Volkswagen Polo/ Cross Polo/ Polo GT
• Highest Ranked Entry Midsize Car in Initial Quality—Toyota Etios
• Highest Ranked Midsize Car in Initial Quality in a tie—Honda City
• Highest Ranked Midsize Car in Initial Quality in a tie—Hyundai Verna
• Highest Ranked MUV/ MPV in Initial Quality (13 consecutive years)—Toyota Innova Crysta
• Highest Ranked SUV in Initial Quality, in a tie—Hyundai Creta
• Highest Ranked SUV in Initial Quality, in a tie—Maruti Suzuki S-Cross

2017 India Automotive Performance, Execution and Layout (APEAL) Study
• Most Appealing Entry Compact Car—Hyundai Eon
• Most Appealing Compact Car—Maruti Suzuki Celerio
• Most Appealing Upper Compact Car—Hyundai Grand i10
• Most Appealing Premium Compact Car—Hyundai Elite i20/ Active
• Most Appealing Entry Midsize Car—Honda Amaze
• Most Appealing Midsize Car—Honda City
• Most Appealing MUV/ MPV (13 consecutive years)—Toyota Innova Crysta
• Most Appealing SUV—Mahindra XUV 500

2017 India Two-Wheeler Customer Service Index (2WCSI) Study
• Highest in Customer Satisfaction with Two-Wheeler After-Sales—TVS

2017 India Two-Wheeler Initial Quality Study (2WIQS)
• Highest Ranked Executive Scooter in Initial Quality—Honda Activa I
• Highest Ranked Economy Motorcycle in Initial Quality—TVS Star City Plus
• Highest Ranked Executive Motorcycle in Initial Quality—Hero Super Splendor
• Highest Ranked Upper Executive Motorcycle in Initial Quality—Suzuki Gixxer/ Gixxer SF
• Highest Ranked Premium Motorcycle in Initial Quality—TVS Apache RTR 160

2017 India Two-Wheeler Automotive Performance, Execution and Layout (2WAPEAL) Study
• Most Appealing Executive Scooter—Honda Activa I
• Most Appealing Economy Motorcycle, in a tie—Honda Livo
• Most Appealing Economy Motorcycle, in a tie—TVS Sport
• Most Appealing Executive Motorcycle—Hero Super Splendor
• Most Appealing Upper Executive Motorcycle—Bajaj Avenger 150
• Most Appealing Premium Motorcycle—Honda CB Hornet 160R

2017 India Tractor Customer Service Index (CSI) Study
• Highest in Customer Service among Tractor Brands—New Holland

2017 India Tractor Product Performance Index (PPI) Study
• Highest Ranked Performance Below 31 HP—Eicher Tractors
• Highest Ranked Performance 31-40 HP—New Holland
• Highest Ranked Performance 41-50 HP—New Holland
• Highest Ranked Performance Above 50 HP—Mahindra