Minister of State for Railways Shri Manoj Sinha was specially present to grace the occasion. Chairman, Railway Board, Shri A. K. Mital, Member Staff Railway Board, Shri Pradeep Kumar, other Railway Board Members and senior officials were also present on the occasion. Representatives of Railway Federation and Union were also present.
Speaking on the occasion Minister of Railways Shri Suresh Prabhakar Prabhu said that we are trying continuously for the grievance redressal of the Public. We had already launched the Portal for the Public Grievance Redressal. It is an external Grievance Redressal Portal. This Portal is successful because of the work of Railway Employees. Today we are launching the Portal for the Grievance Redressal of Railway Employees. This new initiative is a portal for the internal Grievance Redressal of Railway Employees & Former Railway Employees and in future we will launch this portal in regional languages also.
He further said that by the help of this portal we will try to improve the system by collecting feedback also.
Speaking on the occasion Minister of State for Railways Shri Manoj Sinha said that it is a good initiative and by this Grievance Redressal Portal the grievance of Railway Employees and Former Railway Employees will solve quickly. He also said that by launching this Portal Employees and Former Railway Employees will satisfied because their grievances will solve quickly.
SALIENT FEATURES OF THE SERVICE LAUNCHED : –
Minister for Railways Shri Suresh Prabhakar Prabhu has been laying great emphasis on importance of manpower in the organisation and holds that ‘dedicated employees are our biggest strength. Their hard work makes the Indian Railways run’. He has been personally directing path-breaking HR interventions such as directly reaching out to the employees through Greetings on their birthdays. Today under his directions, Ministry of Railways has taken another seminal measure by launching ‘NIVARAN’, an online system for redressal of service related grievance of serving and former railway employees.
Railways being the single biggest civilian employer in the country with over 1.3 millions strong workforce, have created a well – structured multi layered enterprise wide mechanism for addressing staff matters. This online system facilitates the employees to lodge their grievances and also monitor their progress. The system would also provide facility for lodging appeal to the higher authority in case the decision is not found satisfactory. Highest controlling authorities shall also be able to monitor the progress of grievance redressal by field offices.
The Application is developed by CRIS, the IT arm of Indian Railways, on the basis of process designed by Establishment directorate of Railway Board which deals with staff matters and technical guidance of Computerisation and Information System directorate.