MSEDCL Begins Reorganization of Customer Service Offices in Pune City
Pune, 13th October 2025: The Maharashtra State Electricity Distribution Company Limited (MSEDCL) has begun restructuring its customer service subdivisions and branch offices in Pune city. The move, which started on Monday, has resulted in the creation of eight new subdivisions to improve efficiency and service delivery.
Mahavitaran handles new electricity connections, monthly billing, system maintenance, technical fault repairs, recovery of arrears, and reduction of electricity losses through its subdivisions and branch offices. Until now, engineers and technical staff were managing 10 to 12 types of tasks simultaneously. The previous organizational structure, established around 25 years ago, no longer matched the city’s growing customer base, affecting employee efficiency and customer service. Following discussions with employee unions, a special committee drafted a reorganization plan, which has now been implemented.
The new structure prioritizes subdivisions and branch offices that directly interact with customers, aligning them according to customer numbers and geographic coverage in urban, rural, and remote areas. Staffing levels for engineers and technical employees have also been adjusted to reflect the updated workload.
In Pune, the metropolitan area falls under the Rastapeth and Ganeshkhind city divisions. Previously, these areas had 29 subdivisions; with the reorganization, separate subdivisions for electricity supply and billing have been established, adding eight new subdivisions. The Pune rural division, which previously had 15 subdivisions, has also undergone functional changes.
Pune Circle Chief Engineer Sunil Kakade, Rastapeth Superintendent Engineer Gyandev Padalkar, Ganeshkhind Circle Superintendent Engineer Sinhajirao Gaikwad, and Pune Rural Superintendent Engineer Yuvraj Jarg, along with all executive engineers, instructed employees to begin work under the new structure starting Monday.
Employee Efficiency Expected to Improve
Under the revised structure, engineers and technical staff now have clearly defined responsibilities, reducing the stress of handling multiple tasks at once. The Maintenance and Repair Subdivision will focus on power system maintenance, installation, and resolving power supply complaints, while the Revenue and Payments Subdivision will manage new connections, accurate billing, complaint redressal, arrears recovery, and theft prevention.
Electricity consumers can contact MSEDCL for complaints via toll-free numbers 1912, 1800 233 3435, and 1800 212 3435, listed on www.mahadiscom.in and on electricity bills. All services are also available 24/7 through the Mahavitaran mobile app.
