TCS Expands Digital Transformation Partnership with Dutch Insurer VIVAT

AMSTERDAM | MUMBAI, April 2, 2019: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has announced the expansion of its partnership with Dutch insurance firm VIVAT, the parent company of insurance brands Zwitserleven and Reaal, to leverage TCS’ strategic consulting services, thought leadership, and innovation.

The new partnership will build on the success TCS has achieved with VIVAT since the two companies started working together in 2014. TCS has been helping the insurer in its various digital transformation initiatives, including the consolidation of VIVAT’s customer data on a single CRM platform, which will lead to service improvements across the customer lifecycle.

Marcel van de Lustgraaf, General Manager DTC of VIVAT, said, “Our long-term goal at VIVAT is to be a leading digital-first insurance provider in the Netherlands. In today’s business environment, this means adopting an ambitious digital transformation agenda to provide our customers with the personalized service they expect and deserve. TCS has been indispensable in helping us build a solid digital foundation for our business, and we look forward to working with them to develop exciting new value propositions for our customers.”

“Forward looking insurance companies like VIVAT are investing in technology to deliver superior customer experiences and gain competitive differentiation in the Business 4.0 era,” saidHemakiran Gupta, BFSI – Business Unit Head – North West Europe, TCS “We are excited to continue to be their strategic and transformation partner in their journey to become the most customer-friendly insurer in the Netherlands.”

VIVAT’s brands collectively have over 150 years of expertise in the life insurance, pension, travel insurance, car insurance and asset management sectors, and are unified by its mission statement of making its customers’ financial choices easy. With a balance sheet of over €56 billion, VIVAT is one of the largest insurance and asset management companies in the Netherlands.

TCS works with top insurers around the world, providing innovative solutions and digital transformation services that addresses business challenges such as rising customer and agent expectations, new risks such as cyber security, legacy system maintenance, increasing regulatory compliances, and the rise of non-traditional competitors. TCS has been repeatedly ranked a leader in various industry analyst assessments of digital capabilities in the insurance domain.

TCS has been present in the Netherlands and Benelux region since 1992, and has continuously invested in the local market to build a strong reputation for superior outcomes and customer satisfaction. TCS works with over 80 customers in the wider Benelux region, including three of the top five banks in the region, and KLM, Netherlands’ flagship airline.