'War Rooms' Deployed At Metro Airports To Tackle Passenger Issues

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New Delhi, 17th January 2024: In response to the ongoing challenges posed by fog-related disruptions, the Civil Aviation Ministry, under the leadership of Minister Jyotiraditya Scindia, has announced a series of measures to mitigate passenger inconvenience and ensure the smooth operation of flights.

Minister Scindia, taking to Twitter, stated, “In view of the fog-induced disruptions, Standard Operating Procedures (SOPs) on mitigating passenger inconvenience were issued yesterday to all the airlines.”

Here are the key initiatives outlined by the ministry:

1. Incidence Reporting for Metro Airports: Minister Scindia emphasized that, in addition to the SOPs, daily incidence reporting has been mandated for all six metro airports. This reporting aims to provide real-time insights into challenges faced by passengers, allowing for swift remedial actions.

2. Monitoring DGCA Directives: The ministry will actively monitor and report on the implementation of Directorate General of Civil Aviation (DGCA) directives, SOPs, and Civil Aviation Requirements (CARs). This step ensures strict adherence to safety and operational guidelines.

3. Establishment of ‘War Rooms’: To address passenger inconvenience promptly, ‘War Rooms’ will be set up by airports and airline operators at all six metro airports. This initiative aims to create a proactive response system, tackling issues as they arise.

4. CISF Manpower Availability: To enhance security and streamline operations, the ministry ensures round-the-clock availability of Central Industrial Security Force (CISF) personnel at airports.

5. Enhanced Operational Capacity at Delhi Airport: Runway 29L at Delhi Airport has been made Category III (CAT III) operational, enhancing the airport’s capability to handle low visibility conditions.

6. Upgradation of Runway 10/28: The ministry plans to undertake the operationalization of Runway 10/28 as CAT III at Delhi Airport after re-carpeting, further improving the airport’s overall operational efficiency.