Lockdown: Today Pune Police got 5764 calls regarding vehicle movements, exemptions etc
Pune, March 24, 2020: To address concerns of citizens regarding 144 CrPC orders; (vehicular permissions, exemptions etc.), Pune police has set up a dedicated Grievance Redressal Team comprising of six staffs in the day and two staff in night.
The team is being supervised by DCP (crime branch) Bachchan Singh.
“We have given four dedicated WhatsApp numbers to citizens on which they can send their queries, doubts, concerns. These numbers have been circulated widely on WhatsApp groups and social media. Once a request is reviewed, they are being sent a confirmation message from same wtsap number regarding their query/exemption request”, said DCP Singh.
The phone numbers are
9145003100
9168003100
8975953100
8975283100
He further added, “Till now, we have got 5764 calls out of which 2500 calls pertaining to today’s concerns, 1240 have been replied. Grievances regarding serious ailments, hospital visits, urgent airport travel, emergency scenario are being helped on priority.”
According to officials, number of calls increased since Tuesday morning, hence Grievance cell is working out of SEVA cell and includes 3 Control room staff, 3 SEVA staff. Police Inspector Shilpa Chavan, ACP Deshmukh are coordinating the efforts to provide relief on priority basis.
Regarding grievance redressal of companies/industries who have been exempted under lockdown orders, their requests are being taken through email ([email protected])
and digital permits are being issued, once they send information in prescribed format. Till 6 pm, 15 email requests have been received.
Also constant updates are being given on Twitter, Facebook, WhatsApp and Pune police website.
“We urge citizens not to roam around without any reasons and are requested to check the various prohibitory guidelines which are publicly available. This will help police in prioritising the grievances. We are also working towards automating the whole process to smoothen the grievance redressal system and make it more efficient”, DCP Singh informed.
