Pune: Passenger Alleges SpiceJet Flight Delay of 5.5 Hours Without Prior Intimation, Seeks Compensation
Pune, 7th November 2025: A passenger has lodged a formal complaint against SpiceJet alleging breach of contract and failure to communicate a prolonged flight delay of over five hours on the Pune–Delhi route (Flight PNQ–DEL).
According to the complainant, Raj Singh, his flight scheduled to depart from Pune International Airport early morning, departed after delay of five and a half hours. Singh said he was not informed of the delay before reaching the airport.
“I arrived at the airport at 3 a.m. to check in, only to be told that the flight would depart five and a half hours later,” Singh told Punekar News. “There was zero communication—no SMS, no email, no official update. I had to wait aimlessly for hours, which completely disrupted my schedule in Delhi.”
In his written grievance addressed to SpiceJet’s Customer Relations and Nodal Officer, Singh described the experience as a “serious breach of consumer rights” and demanded financial compensation under the Directorate General of Civil Aviation (DGCA) Civil Aviation Requirements (CAR), Section 3, Air Transport, Series M, Part IV.
“Under DGCA norms, passengers are entitled to compensation when delays occur without prior intimation. I expect an appropriate monetary reimbursement within five working days—not a travel voucher,” Singh stated in his letter. He further warned that if SpiceJet fails to respond adequately, the matter will be escalated to the AirSewa portal and relevant consumer forums.
SpiceJet has yet to issue an official statement regarding the complaint. The airline’s website mentions that passengers are notified of significant delays “as soon as possible” and that compensation, if applicable, is processed as per DGCA guidelines.
