“MNGL Launches ‘My MNGL’ app to protect customers from fraudulent activities and simplify gas related services

Pune, 18th April 2025: Maharashtra Natural Gas Limited (MNGL) is pleased to announce the launch of its dedicated app named “My MNGL” to protect the customers from falling prey to fraudulent activities and simplify the gas related services. This initiative aims to provide customers with a safe, transparent, and efficient platform for all their gas-related services while countering the growing misuse of MNGL’s name in digital scams.

Understanding the alarming cyber threats not just in gas utilities, but across banking, telecom, and electricity sectors, MNGL had already taken preemptive action to safeguard its valued customers:

• Issued public awareness notices through leading newspapers (Marathi, Hindi, English).
• Launched SMS and WhatsApp campaigns in English, Hindi, and Marathi.
• Shared fraud alerts via official social media handles including Instagram, Facebook, and X (formerly Twitter).
• Broadcasted safety messages through radio jingles to reach the wider public.
• Lodged a formal complaint with the Pune Police Commissioner regarding these fraudulent calls and messages.

Despite these mass efforts from MNGL, customers continue to get cheated, and cases of fraud continue are being reported. Looking at the pain of the customers, it has prompted MNGL to not only intensify its awareness campaign but also introduce a full proof application “My MNGL” for customers to manage their gas services.
Over the past few months, few consumers have fallen victim to fraudulent messages and calls from imposters. These individuals mislead customers by asking them to verify their accounts or update bills, ultimately gaining unauthorized access to personal and banking information

“We are deeply concerned about the recent fraudulent activities targeting MNGL customers. To combat this and provide a full proof support, we have launched the ‘My MNGL App’ – a secure digital environment where customers can manage their gas accounts without any risk,” said Anand Jain, Head of Billing section, MNGL.
In response to the growing need for a safe and seamless user experience, MNGL is proud to introduce the “My MNGL” app – a secure, verified, and user-friendly application designed to put the power of gas service management directly into the hands of the customer.

This app serves as a one-stop solution for all MNGL-related services, ensuring that users can avoid fraud and directly access their accounts through an official channel.

A New Era of Safe & Convenient Service Begins with “My MNGL” app

The app is a one-stop solution designed to give consumers full control over their gas services – from bill payments to new connection applications, all without needing to step out or deal with intermediaries.

🔹 Key Features of the ‘My MNGL App’:
• Secure Digital Payments: Users can pay their gas bills using UPI, debit/credit cards, net banking, and receive instant confirmation receipts.
• Viewing of bill: Track usage, view bill & billing history, check outstanding amounts, and access meter readings.
• Upload meter Reading: Self meter reading and uploading the image in the app
• Benefits of PNG: View multiple advantages of availing PNG
• New Connection Requests: Apply for domestic PNG connections directly through the app.
• Safety: View general safety guidelines for PNG, Access helpful tips, emergency procedures, and FAQs to stay safe while using natural gas.
• Do’s & Don’ts: Know advisory with respect to PNG connection i.e. Do’s and Don’ts.

Download & Use the My MNGL App in 4 Easy Steps:

• Download the App
o Get the My MNGL App from the Google Play Store or Apple App Store.
• Login
o Open the app
o Enter your registered mobile number or MNGL BP Number (Consumer Number)
o Verify via the OTP sent to your number
o Set your MPIN for quick and secure future logins
• Manage Your Account
o View connection details
o Pay bills instantly
o Raise or track service requests
o Access all your gas-related information at your fingertips
• Track Everything in Real-Time
o Receive real-time updates, stay informed about your service status, and enjoy hassle-free gas management—anytime, anywhere.

MNGL’s appeal to download “My MNGL” app
MNGL urges its consumers to remain vigilant and avoid responding to suspicious phone calls, SMS messages, or emails that claim to represent MNGL.
To ensure customer security, MNGL advises downloading the official “My MNGL” app or visit our website www.mngl.in for all services, bill payments, and inquiries.
The MNGL Toll-Free Customer Helpline – 1800 266 2696 & email [email protected] is available for assistance or support needs.

Maharashtra Natural Gas Limited (MNGL) is a joint venture of GAIL (India) Ltd and BPCL, dedicated to the distribution of environment-friendly Compressed Natural Gas (CNG) and Piped Natural Gas (PNG) in Maharashtra and beyond. With the launch of the ‘My MNGL App’, MNGL continues to evolve its services to provide a digital-first, secure, and seamless customer experience.