NIIT Technologies and Arago join forces to accelerate Artificial Intelligence adoption in GICs

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State-of-the-Art AI technologies to provide unparalleled efficiencies

Hyderabad | INDIA, February 20 2018: NIIT Technologies Limited, a leading global IT solutions organization and Arago, a pioneer in artificial intelligence (AI) and leader in autonomous automation today announced that they will deepen their partnership to optimize the IT operations of Global In-House Centers (GICs) using AI to deliver greater agility, high quality standards and superior customer experience.

Commenting on this, Arvind Mehrotra, President, Infrastructure Management Services, NIIT Technologies said, “As global MNCs in India drive innovation through their GICs, there is a need for them to build deeper partnerships with IT services providers to innovate with intelligent automation.”

NIIT Technologies has integrated Arago’s autonomic problem-solving AI platform HIRO™ into its TRON™ Smart Automation. This platform which consolidates innovative technologies, practices, and best in class tools for business transformation will be available to GICs to deliver an improved experience.

“We aim to enable GICs use cutting edge AI technologies and implement practical solutions.”

said Umamaheshwar Mudigonda, Vice President Service Provider Business at Arago. “Our partnership with NIIT Technologiesnot only augments our AI platform HIRO™ with their expertise, but also identifies areas for its rapid deployment.”

Arago’s commercially proven problem-solving artificial intelligence platform HIRO™ is designed to autonomously run IT and business processes within enterprises. Clients benefit not only from outstanding automation rates, but also from unique cost savings and knowledge retention. This results in operational efficiency gains as well as increased speed and agility.