Pune, 2nd February 2024: The Maharashtra state co-operation department has mandated that all online complaints filed by housing society members must be resolved within two months of filing, according to directives provided to deputy registrars on Wednesday.
A comprehensive standard operating procedure (SOP) has been delineated for deputy registrars across the state, outlining a timeline for addressing various complaints logged on the Sahakar Samvadh online portal. Launched in October of the previous year, the portal facilitates members in registering complaints online, covering 23 types of issues. The department has received around 1,700 complaints to date, with 1,104 already resolved.
An official from the Cooperation and Registrar (Cooperative Societies) department emphasized the importance of the SOP in ensuring a timely resolution of complaints. Jyoti Mete, Additional Registrar of Housing Societies, highlighted the formation of a committee, including members from the state cooperation department and housing federation, to establish these SOPs. While a timeline has been set for various complaints, the department plans to conduct monthly reviews. Pune and Mumbai, the cities with the highest complaint numbers, have already undergone reviews.
Chairman of the Maharashtra State Housing Federation, Suhas Patwardhan, praised the portal for enabling online complaint filing, expediting a process that would otherwise take months. He emphasized the collaborative effort between the federation and the state cooperation department to facilitate citizens.
The Sahakar Samvad online portal, introduced in October, has received 1,038 complaints in its initial months of operation, according to the state cooperation department.