Pune: Consumer Forum Orders Packers And Movers To Pay Rs 16,000 Compensation For Missing Luggage

Mrunal Jadhav

Pune, January 20, 2021: A software engineer who shifted to Chhattisgarh for work has to face the mismanagement of Packers and Movers. Only seven of the nine boxes he had received. Also, the boxes were supposed to get delivered in six days but got delivered in one month.

The engineer, who had lodged a complaint with the Additional District Consumer Grievances Redressal Commission about the misconduct of Packers and Movers Company, has been relieved. The commission has ordered the company to pay Rs 16,000 for the luggage in the missing box and Rs 2,000 for the litigation cost. Commission chairman Jayant Deshmukh, members Shubhangi Deshmukh and Anil Javalekar gave the verdict.

Mopendra Kumar, a resident of Mundhwa, had complained to the consumer forum against Sombir Singh, packers and movers from Chikhali. The complainant had agreed to pay Rs 8,000 for delivery of goods at Dhamtari in Chhattisgarh. The company packed the complainant’s material in nine different boxes and sent it from Pune on 17 August 2019. The material would reach Dhamtari in 4 to 6 days, he was told. But it arrived a month later and two boxes were missing.

The complainant called the company to retrieve the missing box. But it did not get the right response. So Mopedra Kumar approached the consumer forum to get the relevant box or compensation for it.

Mopendra Kumar was told that his boxes had gone to a customer in Nagpur. So when he contacted the customer in Nagpur, he said that the boxes had not reached there. He also told the complainant that his belongings were missing too.