Pune: MSEDCL Rolls Out WhatsApp Services for Consumers; Bill Payment, Complaints Now a Click Away
Pune, 23rd March 2026: Maharashtra State Electricity Distribution Company Limited (MSEDCL) has launched its services on WhatsApp, allowing consumers to access a range of facilities, from viewing electricity bills to making payments, on a single platform.
Officials said the initiative is in line with Chief Minister Devendra Fadnavis’s ‘Ease of Doing Business’ vision, and has been implemented under the leadership of MSEDCL chairman and managing director Lokesh Chandra.
The utility serves over 3.12 crore consumers across the state, including around 39 lakh in the Pune region. The WhatsApp service has been made available to all these consumers since March 13.
Over the years, MSEDCL has shifted several services online through its mobile app and website. With the latest move, these services are now accessible via WhatsApp, a platform widely used by consumers in their daily lives.
Consumers can access the service by sending a “Hi” message to the official WhatsApp number 9167777791, selecting their preferred language (Marathi, Hindi or English), and choosing the desired service.
MSEDCL has urged users to ensure the authenticity of the account by checking for the ‘blue tick’ verification mark next to the company’s name. Additional details such as the official website and customer grievance email are also provided in the profile bio.
Emphasising the push towards digital services, Sunil Kakade, chief engineer of the Pune region, said the move will help eliminate excuses related to non-receipt of bills during recovery drives. “Consumers now have easy access to their electricity bills on WhatsApp. We urge them to adopt paperless services and shift from printed bills to digital platforms,” he said.
Key services available on WhatsApp:
Bill viewing and payment: Consumers can check their current electricity bill and make payments directly through options such as debit card and UPI.
E-bill and receipt: Users can download digital bills and instantly access payment receipts after clearing dues.
Complaint registration: Consumers can lodge complaints related to power outages, billing issues, and other technical problems, and also track their status.
New connection tracking: Applicants can check the status of their online applications for new electricity connections.
Go-green facility: Consumers can opt for or exit the ‘Go Green’ scheme to switch from paper bills to e-bills.
Chatbot support: An interactive chatbot has been introduced to provide instant responses to consumer queries.
