New Delhi, 8th December 2022: According to the ministry of civil aviation, there have been 53% more complaints about baggage delays this year than there were last year at airports nationwide.
Telangana’s Komatireddy Venkat Reddy, a member of parliament, asked a question in the Lok Sabha addressing reports of baggage delays at various airport arrival halls around the nation.
General (Rtd) VK Singh, Minister of State for Civil Aviation, responded to the inquiry by stating that any complaints regarding baggage delays made by travellers are handled by the concerned service providers following their policies and regulations derived from the provisions of the Carriage by Air Act, 1972, as amended from time to time.
He continued by saying that nodal persons had been chosen by the service providers to ensure prompt resolution of complaints. To oversee the resolution of complaints, the ministry of civil aviation has established an Airsewa cell.
When questioned about the number of complaints received during the previous three years, as well as this year, and the government’s response, the MoS for the ministry of civil aviation stated that in 2019 they received 1,104 complaints, all of which were resolved.
The minister stated that 409 complaints of this nature were received in 2020 and that 434 complaints were received and handled in 2021. However, a total of 926 complaints were received in 2022 through November 30. Of those, 910 were resolved, and 16 are still pending.