MSEDCL Revamps Process to Ensure New Power Connections Within Regulatory Deadlines

Pune, 2nd January 2026: In a move aimed at faster service delivery and greater transparency, the Maharashtra State Electricity Distribution Company Limited (MSEDCL) has revamped its procedure for providing new electricity connections by leveraging information technology, officials said. The initiative is intended to ensure strict compliance with timelines prescribed by the Maharashtra Electricity Regulatory Commission (MERC).

Under MERC norms, new electricity connections must be provided within three days in metropolitan areas, seven days in cities, and 15 days in rural areas, provided basic infrastructure is already in place. MSEDCL officials expressed confidence that the revised system will prevent delays and significantly reduce waiting periods for consumers.

MSEDCL supplies electricity across the state, excluding certain parts of Mumbai. Consumers can apply for new electricity connections through the company’s online portal, where applications and required documents can be submitted digitally. After verification by MSEDCL officials, applicants receive an online intimation to pay the prescribed charges. Once payment is completed, a new meter is installed and the electricity connection is activated.

The entire process—from application submission to confirmation of connection in the system—has now been made fully online, with real-time monitoring at every stage using IT-enabled tools. Officials said this allows closer supervision of timelines and accountability at each step, ensuring consumers receive connections within the stipulated period.

MSEDCL clarified that the prescribed timelines apply only in cases where the necessary infrastructure is already available. Where additional infrastructure is required, timelines may vary as per regulatory provisions.

Officials added that the system overhaul is expected to bring greater efficiency, transparency, and accountability in the provision of new electricity connections. The upgraded process came into effect from January 1, marking one of the utility’s first service reforms of the new year.