Now get virtual appointment with Pune Police officers for grievance redressal

Virtual appointment Pune police
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Mubarak Ansari

Pune, June 5, 2020: COVID19 crisis is bringing paradigm shift in our lives and police force is also not untouched with this. Under the leadership of Commissioner of Police, Dr K Venkatesham, Pune City police has taken active steps for maintaining social distancing and to provide alternative for physical meeting of citizen with police officials.

Police stations are the first interface where aggrieved citizens visit and meet police officials for grievance redressal. Hence keeping in mind the importance of social distancing to tackle COVID19, Pune City Police is introducing V-Appointment facility for seeking Video-Call based Virtual Appointments with senior officials of the Pune police for grievance redressal. “This system will help citizens of Pune to schedule appointment and meet police officials online without visiting police station. Citizens can seek appointment through a web-portal and meet the officials through video-call. Thus there will be no need to come physically to meet senior officials at police stations / offices. Through this system we are providing an alternative to the people who are not able to meet senior officers due to lockdown and Coronavirus epidemic”, said Ravindra Shisve, Joint Commissioner of Police (law and order).


How to get virtual appointment of Pune police officers?
Citizens can apply for appointment through Pune Police website under Quick Links section click on V- Appointment on the homepage. It will take you to another page where you have to click on Online Appointment. Then, you are required to enter email id for getting OTP. After entering OTP, you have to fill your police station name, your name, address and phone number. After that you will be asked to select slot for appointment.



Since it is an experimental exercise, initially one police station from each zone has been chosen for the same, namely Deccan, Lashkar, Kothrud, Chaturshringi, and Kondhwa. The citizens in the concerned police station jurisdiction can select the police station and see the available time slot for the concerned Senior Police Inspector.


Once they choose the officer, they need to mention about the reason for appointment and upload documents, if any. They are given a 4-digit token number on their email, which is used to join the official at the pre-fixed appointment time through a video call. A time duration of 5 minutes has been fixed for each complainant which can be adjusted by the official. Once the officer and complainant are connected, the officer can take notes on the complainant for further followup. He can also see the appointments in-waiting. The citizens can start taking appointments from today.


Salient features of virtual meeting: It will save travel time and energy. Efficient utilization of existing resources. SSL Secure, Encrypted Communication which works on normal 4G smartphone or broadband internet.  Citizens can connect from smartphone or laptop. There is no special infrastructure or download required for this solution. It works on normal Google Chrome browser.


Important note: This facility is being started at five police stations on experimental basis and will be expanded to other police stations, and ACP/DCP/CP offices later on. Also, the facility is not meant for emergency requirements, citizens are advised to approach Control Room or 100 number for emergency.


DCP Crime branch Bachchan Singh is playing instrumental role in planning and implementation of this V-Appointment system alongwith PSI Bhalerao of the Computer Cell in coordination with the software developer.