Pune Consumer Court Raps BYJU’s For Taking Rs 1.1 Lakh Loan Without Consent Of A Parent; Raveendran Byju, Actor Shah Rukh Khan And Others Ordered To Refund

Pune, 15th December 2021: The District Consumer Disputes Redressal Commission Pune has slammed the educational technology company BYJU’s and its brand ambassador actor Shahrukh Khan for not providing education services after accepting the payment.

The complainant Supriya Neralkar of Chinchwad had filed the complaint through advocate Pavankumar Bhansali stating that BYJU’s learning application accepted Rs 15,000 through online payment for the education course her child for classes 4 to 12 and was asked to pay the remaining amount of Rs 1,10,000 through EMIs. The company had promised to refund the amount if the course was not as per her requirements, however, when she asked to refund the Rs 15,000 the company refused. Also, BYJU’s had already taken a Rs 1.1 lakh loan without her consent.

Even after repeated reminders and notices, when BYJU’s did not refund the amount and take back their K-12 Lenovo Tablet, Supriya moved the consumer forum in March 2019. The case was filed against BYJU’s the learning app, Think and Learn Pvt Ltd, Raveendran Byju, Riju Raveendran, Divya Gokulnath and actor Shah Rukh Khan.

The court also issued notices to them but they neither appeared nor sent any representative.

After going through the documents submitted by the complainant, the forum decided the case. The court has directed BYJU’s and others to refund Rs 15,000 with nine percent interest since 14th October 2018, the date when she had made the payment. The forum has ordered the company and others to pay Rs 50,000 as compensation.

The court has also asked the company to submit a No Objection Certificate (NOC) to make sure the loan amount against the complainant is paid and she does not require to pay EMIs in future.