Pune Consumer Forum Fines Ola For Not Sending Cab On Time
Pune, 21st February 2022: The additional district consumer disputes redressal commission has imposed a penalty of Rs 10,000 on ridesharing company Ola for not sending a cab on time. A customer had to wait for two hours.
As per the order, on September 27, 2018, a woman from the Deccan area had to go to Pune airport for going to Hong Kong. Her flight was scheduled to depart at 8.30 pm and she had booked a cab for 4.30 pm. However, the cab did not arrive for two hours and she had to make separate arrangements to reach the airport.
After she returned to India, she filed a complaint with Ola company but she did not get any positive response. She moved the consumer forum and demanded a compensation of Rs one lakh.
The company had opposed her demand before the forum claiming that there were no cabs in her area, hence there was a delay in sending the cab. Also, she was not a customer as she had not paid any money.
After hearing both sides, the forum imposed a penalty of Rs 10,000 on Ola on February 15 this year. The company has to pay the amount within 45 days else it will have to pay extra Rs 1000 per month as a fine.
The company was also ordered to pay Rs 3000 as a litigation cost to the complainant.
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