Ola, Uber issue safety guidelines to tackle coronavirus

Pune, March 16, 2020: Ola and Uber has become synonym with travel nowadays. In the backdrop of Coronavirus, both the companies have issued safety guidelines for passengers and drivers.

Coronavirus health and safety guidance by Uber

Given the ongoing global concern regarding Coronavirus (COVID-19), we are working closely with public health authorities to pass along the most up-to-date guidance on how to protect yourself and others.

We’d also like to encourage everyone to follow these steps to stay safe and healthy:

1. If you feel sick, we strongly suggest you stay at home. If you have a fever (38 C/100.4 F or above), cough and difficulty breathing, call your doctor.

2. Wash your hands frequently with soap and water for at least 20 seconds to disinfect your hands. Avoid touching your eyes, nose and mouth with unwashed hands.

3. Cover your cough or sneeze with a tissue, throw the tissue in the dustbin, and wash your hands. If you don’t have a tissue within easy reach, cough or sneeze into your elbow.

Clean and wipe frequently touched surfaces in your vehicle.

Ola Company Statement in the wake of increasing COVID-19 detection in India

“The health and safety of our customers and driver-partners is Ola’s top priority. Our walk-in centres across cities have been equipped with a steady supply of health advisory material, sanitisers and masks which can be picked up and used by the driver-partners to ensure the highest levels of cleanliness for themselves and their vehicles. This will help create a safer and cleaner ride experience for our customers as well.

We are also reiterating the importance of practicing recommended personal hygiene through a dedicated preparedness module for driver-partners which can effectively reduce the extent of the contagion by building high awareness.

We urge customers to join us in this initiative by adhering to health guidelines including personal hygiene and seeking immediate medical attention if they have any flu like symptoms. This will go a long way in ensuring their well-being as well as that of fellow passengers and driver partners.

We have set up a robust task-force consisting of members from various internal departments to ensure continuous monitoring and support for all stakeholders. A detailed health advisory has been shared with all our driver-partners and customers to educate them about the situation at hand, in line with the prescribed guidelines.

Our Partner Care teams and Safety Response teams are available 24×7 for any concerns that may arise for Driver Partners and Customers respectively. We encourage everyone to proactively report any instance that may be symptomatic for us to help action and guide appropriately. We believe that by taking these steps together, we will be able to create a safer environment for the hundreds of millions of users we touch everyday as a platform, including families of our customers and driver partners.”