Alert for FASTag Users: Incomplete KYC Details Could Lead to Deactivation, NHAI Issues Deadline

Pune, 21st January 2024: The National Highway Authority of India (NHAI) is taking decisive action against irregularities in the use of FASTags, declaring that all FASTags with incomplete Know Your Customer (KYC) details will be deactivated or blacklisted by issuing banks after January 31.

Recent reports have exposed instances of multiple FASTags being issued for a single vehicle and distribution without adhering to KYC guidelines. Out of the approximately seven crore issued FASTags, only four crores are active, with a concerning 1.2 crores identified as duplicates.

NHAI’s Pune project director has urged users to adhere to the ‘One Vehicle, One FASTag’ principle, emphasizing that linking multiple toll collection tools to a single vehicle goes against established norms. To enforce this, FASTags with incomplete KYC will be rendered inactive or blacklisted by banks post-January 31.

To ensure compliance and avoid inconvenience, users can check their FASTag status on the dedicated website: fastag.ihmcl.com. By logging in with their registered mobile number, accessing the “My Profile” section, and entering OTP, users can verify their KYC status and update any pending details by January 31.

Documents Required for KYC Update:

Users must adhere to RBI guidelines for FASTag KYC updates, providing documents such as the vehicle registration certificate, identity proof, address proof, and a passport-size photo. Acceptable documents include Passport, Voter’s ID, Aadhar Card, Driving Licence, PAN Card, and NREGA Job Card.

Online KYC Update Process:

The KYC update process can be completed online on the FASTag dedicated website. Users should visit the “My Profile” section, open the “KYC” sub-section, and submit the required identity and address proof documents. After uploading a passport-sized photo and confirming the declaration, the KYC verification process will be completed within a maximum of seven working days.

User Compliance and Discard:

Users are advised to comply with the ‘One Vehicle, One FASTag’ directive and discard any previously issued FASTags through their respective banks. NHAI emphasizes that only the latest FASTag account will remain active, as earlier tags will face deactivation or blacklisting after January 31, 2024.