Mumbai, 1st December 2023: The Conciliation Bench established by MahaRERA continues to play a crucial role in addressing the grievances of home buyers promptly. A total of 1343 complaints from across the state have been successfully resolved, showcasing the effectiveness of the conciliation process.

The increasing response from complainants is evident in the ongoing proceedings, with 876 cases currently in the hearing process before 52 conciliation forums statewide. These forums are operational in key locations such as Mumbai, Pune, Nashik, and Nagpur.

Regular hearings at the MahaRERA level focus on addressing the complaints of home buyers. During the initial hearing, complainants are presented with the option of utilizing the conciliation forum while ensuring the preservation of their rights.

Upon the consent of the complainants, their cases are forwarded to the respective conciliation forums. These forums comprise representatives from consumer associations, self-regulatory bodies of developers, and the complainants themselves. The representatives from consumer associations and self-regulatory bodies bring seniority and expertise to the table, and complainants have the option to seek legal assistance if desired.

According to officials, the Conciliation Forum is committed to delivering decisions within 60 days, extending to 90 days in exceptional cases. The conciliation process proceeds only if both the complainant and the respondent agree to the terms, conditions, and provisions. MahaRERA then considers the Conciliation Success Report, accepted by all parties, for immediate hearing and necessary orders. In cases where the provisions of the conciliation are not fulfilled, complainants retain the right to appeal to MahaRERA.

It’s crucial to note that MahaRERA does not cancel complaints without the consent of the complainant, ensuring that the original seniority order and merits are maintained. The customer-centric nature of these proceedings has resulted in an increasing positive response from complainants.