Pune: MSEDCL Introduces ‘Urja’ Chatbot for Seamless Online Assistance to 3 Crore Electricity Consumers
Pune, 9th May 2024: Maharashtra State Electricity Distribution Company Ltd (MSEDCL) has made all services available online with just one click for its 3 crore electricity consumers in Maharashtra State. Now, the ‘Urja’ chatbot, operational 24×7, is accessible on MSEDCL’s website and mobile app, providing interactive assistance to consumers through artificial intelligence. This chatbot, available in English and Marathi, allows customers to inquire about various MSEDCL services such as new electricity connections, bill payments, and grievance redressal.
The days of wondering where to seek information about MSEDCL’s electricity services and how to avail them at home are over. The Information and Technology Department of MSEDCL has developed the ‘Urja’ chatbot to address customer queries and register complaints. Catering to domestic, commercial, industrial, agricultural, and other customers, ‘Urja’ is accessible on the website www.mahadiscom.in and MSEDCL’s mobile app. It assists with new connections, bill payments, mobile and email registrations, meter readings, green initiatives, electricity usage calculations, and more.
With ‘Urja,’ customers can access relevant services directly online, eliminating the need for office visits. The chatbot provides direct links to relevant services and offers comprehensive information on electricity supply interruptions and other complaints, including bill-related queries. Contact details such as MSEDCL’s 24×7 toll-free number, SMS number, email, and missed call service are also available through the chatbot for complaint registration.
Operational since last March, the ‘Urja’ chatbot has been widely adopted by electricity consumers, sparing them the need to visit MSEDCL offices for information or complaints. Customers with registered mobile numbers can interact with MSEDCL through the chatbot by providing their mobile or customer numbers, while others can also access various services conveniently.
